WHY? Is anyone else having trouble unzipping the email album file download?

[Jung Roe]

Hi Stephen, yes I’m having the same problem. I did email MLT about it as well.

Maybe the Zip file got corrupted in the zipping process.

[Stephen Krogh]

Hi Jung! Thanks for the info. You have saved me many wasted hours trying to debug my computer!

[Antonio Lima]

<font style=”vertical-align: inherit;”><font style=”vertical-align: inherit;”>Thanks .. I belive they”ll soon fix it.</font></font>

[Dennis Grover]

The problem is simple: PC’s don’t allow “?” in a file name. I “hacked” the zip file and changed all the “?” to another character and I was able to unzip everything.

Apple devices should be able to access the download with no problems.

I have emailed the Twins at Shop and explained the problem to them.

[Stephen Krogh]

Hey Dennis, thanks so much for figuring this out!!!

[Antonio Lima]

<font style=”vertical-align: inherit;”><font style=”vertical-align: inherit;”>|Yes me too… I can’t unzip the folder.</font></font>

[Dana Hart]

Same issue here.Thought it was me as my email program crashed….

[Dennis Grover]

There is still a problem with the 3 files in the “extras” directory. I emailed the Twins and I assume it will be fixed soon.

[Jung Roe]

I found the Janitor Joe file index is set to 0, so it does not appear in order.

You can easily go to the file, right click properties > details, and set the index to 3, which will enable it to appear as the 3rd track.

[Dennis Grover]

Got it – thanks Jung! (If you haven’t done it yet, you might email the twins.)

• This reply was modified 1 year, 6 months ago by  Dennis Grover.
• This reply was modified 1 year, 6 months ago by  Dennis Grover.

[Jung Roe]

Hi Dennis, I already did. And wow, thanks for figuring out the thing about ? in the title that was causing issues with Microsoft. Learn something new all the time.