MLT Club – Help

Below you can find video tutorials (written versions are included) to walk you through all aspects of the MLT Club. From profile set-up to payments changes to how to pause your MLT Club subscription.

If you cannot find what you are looking for or need help with any of the steps please always feel free to write to mlt-club@monalisa-twins.com and one of us will be in touch shortly.

Many thanks!
Team MLT

PLEASE NOTE: We are currently in the process of reworking this page and are filming a lot of new tutorial videos. Some of the information you are looking for might not appear here yet so please don’t hesitate to get in touch if you need help regarding the MLT Club and the website in the meantime! 

More videos and tutorials coming very soon! Thanks! – Team MLT

Video Tutorials

– A big Welcome!
– How to login
– Where to find your login details
– Your first steps

– Your Timeline
– Your Order overview
– How to access your Subscription
– How to access your Downloads
– Your Donation overview
– Your Forum activity
– Your Connections
– Your Comment activity

– Profile page overview
– Privacy settings
– How to fill out your profile page
– How to upload a profile & cover photo
– Social Media links
– Members map

– Pick and choose your notifications
– Web vs Email notifications
– In-Browser notifications (Chrome)

– A big Welcome!
– How to login
– Where to find your login details
– Your first steps

– Profile page overview
– Privacy settings
– How to fill out your profile page
– How to upload a profile & cover photo
– Social Media links
– Members map

– Your Timeline
– Your Order overview
– How to access your Subscription
– How to access your Downloads
– Your Donation overview
– Your Forum activity
– Your Connections
– Your Comment activity

– Pick and choose your notifications
– Web vs Email notifications
– In-Browser notifications (Chrome)

FAQ

How do I get my CDs & Merch signed?

All MLT Club members get any ordered CDs or vinyl signed automatically.

Please just make sure that you are logged in to your MLT Club account when you order any CDs/vinyl/posters in the online store. That way our shipping team will see that the order was placed by a member, and we will be able to sign your items first.

If you want to have any other merchandise (T-shirts, hats, …) signed or have a special signature request, please leave a message in the “Order Notes” field on the Checkout page.

That will tell the system to not send the order through to the shipping team immediately and will give us a chance to fulfill any dedication and signature requests before sending off the parcel.

If you send your request through email or any other way we can’t guarantee your message to get seen in time.

What are my responsibilities as an MLT Club Member?

Mainly to stay as groovy as you are!

When it comes to “rules” we just have one request: For obvious reasons we would kindly ask you not to share any of the exclusive MLT Club content on Facebook and other social networks. We have plenty of videos, blog posts and news entries on the “official” part of the website and our social media pages that you are more than welcome to spread around – in fact we’d love you to.

However, we’d love to keep the MLT Club content exclusive! 

Suspend – Reactivate – Cancel your Membership

We will soon create a video tutorial for this!

It is very important for us to make it easy for our members to suspend, reactivate or cancel their membership at any time. You have full control over your Account Settings under Profile > Shop > Membership > View.

Once you click “View” on an active Subscription you will see all details like your start date and next payment date. Underneath you will find the following options:

Suspend / Reactivate – this will change your membership status to “On Hold”. All upcoming renewal payments as well as MLT Club access are now paused. Once paused, the button will change to “Reactivate”. If you want to reactivate at a later time, click this button and access will continue and regular payments will pick up again.

This is useful if you want to take a break and come back to the MLT Club in the future. The advantage is, you can be an on/off member and would not have to go through the whole ordering process again and again.

Cancel – this will change your membership status to “pending cancellation” until your paid-for month (or year, if you paid yearly) runs out. No more payments will be made.

In the “pending cancellation” phase you will still have access to all MLT Club content and receive MLT Club Wires. After that it will switch to “Cancelled” and access to the MLT Club stops.

If you wanted to rejoin the MLT Club at a later time after you had canceled, you would have to purchase a new subscription in the store and go through the order process again.

What’s More To Come?

We are trying our best to make the MLT Club experience as personal, social, fun and engaging as possible and are always looking for more ways to accomplish that.

We will rely on your feedback to continue to fine-tune new features and enable more functionalities as they get developed and improved.

Not everything might be possible for us to realise at once, but we do collect all feasible suggestions and put them on a road map. So we would love to hear your thoughts! What would you like to see implemented or improved? What features are you still missing? What are your crazy ideas? Please write to mlt-club@monalisa-twins.com.

To have your monthly support allows us to invest in the necessary technical research and appliances to produce even more and better content. The more people join in, the more you tell your friends about this, the further we’ll be able to take this. Let’s take over the universe by creating our own! 🙂